HR Services Specialist - Championing Exceptional Employee Experiences
Location: Liverpool

Are you passionate about delivering outstanding HR support that puts employees and stakeholders first? Do you thrive in a dynamic environment where no two days are the same? Join my client as a HR Services Specialist, where you'll play a pivotal role in shaping a growing business.

What You'll Be Doing:
In this role, you'll:

• Deliver Exceptional Service: Provide accurate and timely HR administrative support for onboarding, changes to employment, benefits, payroll processes, and offboarding.
• Be a Knowledge Leader: Act as the go-to expert in at least one HR service area, guiding and coaching team members while resolving escalated issues.
• Streamline Processes: Take the lead in identifying and implementing improvements to enhance service efficiency and quality.
• Collaborate & Innovate: Work closely with the wider People Services and HR teams to align services with business needs and contribute to our change journey.
• Ensure Compliance: Maintain accurate employee records while adhering to data protection laws and company policies.

What We're Looking For:
Essential Skills & Experience:

• A customer-first mindset with a strong understanding of the importance of a great employee experience.
• Solid knowledge of the full hire-to-retire lifecycle, including procedures and policies.
• A working knowledge of employment law to handle employee queries effectively.
• Experience as a subject matter expert, coaching others in HR processes.
• Proactive involvement in reviewing and improving HR processes.
• Strong organizational and time management skills to handle high volumes and tight deadlines.
• A solution-focused, "can-do" attitude with excellent communication skills (both written and verbal).
• Proficiency in Microsoft Office, particularly Excel and Word.

Preferred Skills & Experience:

• Experience in a shared service environment.
• Familiarity with HR Information Systems and shared services tools such as case management, telephony, and electronic document management systems. (Oracle experience is a plus!)

What's in It for You?

• Be part of a forward-thinking, global company.
• Collaborate with a team that values innovation and continuous improvement.
• Opportunities to grow and develop within a supportive environment.

Ready to Make a Difference?
If you're ready to bring your HR expertise to a global stage and contribute to a people-focused service, contact Megan Hughes on 07714 382233 //