At Adaptable Recruitment we have a fantastic opportunity for a Customer Service Administrator to join an ever growing company in the Liverpool area

Package: £23788 - Increasing after 6 months
Location : Liverpool - Fully office based first 6 months discussion - hybrid working after training
Working hours: 35 hours
Holidays: 24 days holidays + banks holidays (increases with service)

Reporting into: Team Leader

Main Responsibilities to include:

• Process valid scanned and manual claims and liaise with practitioners where applicable in order to validate claims
• Respond to/process electronic communications from policyholders
• Check validity of hospital claims relating to deceased policyholders, partners or dependants by checking claims against information on the computerised system and making correct payments.
• Handle deceased notification calls
• Send out correspondence, and appropriate forms to next of kin, in respect of deceased policy holders and, once returned, validate and process claims. Ensure follow-up reminders are processed when workloads allow
• Contact Policyholders by post, email or telephone in the event of insufficient/incorrect claim information
• Assist with written responses to complaints
• Update any changes to policyholder details and generate updated schedules
• Ensure the adherence to regulatory and compliance issues
• As required, provide cover on the Telephony team and Key Account Team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner.
• Any other reasonable job-related task as requested by your Team Leader
• Keep your Team Leader informed of any unresolved issues

The Ideal Candidate:

• Quality of customer service
• Quantity and quality of claims processed
• Quantity and quality of emails
• Telephone manner
• Product knowledge
• Flexibility in covering other claims and customer service teams.