At Adaptable Recruitment we are working on behalf of our long term client to recruit a Policy Administrator. With a fantastic work environment and excellent staff retention, our client is looking for an experienced administrator with excellent communication and organisation skills to join their busy, growing team .

Package: up to £23,788 - (35 hours)
Holidays: 24 days + bank (increases with service)
Location: Liverpool - Fully Office based for the first 6 months then hybrid working
Benefits: Healthcare Plan

Main Responsibilities to include

• Liaise with company contacts/brokers to resolve queries using we-mail and the telephone
• Liaise with policy holders to resolve queries using e-mail and telephone
• Assist with Data Import Team with APIs queries and imports to ensure Service Levels are met
• Maintain the quality of the main database and ensure it is kept up to date
• Handle inbound emails/calls regarding membership data and process any changes in a timely manner
• Update spreadsheets and databases for any new business/amendments to policies and produce relevant documentation
• Send out and process payroll deduction, Direct Debit, and application forms
• Process downgrades following tasks form the Finance Team
• Process bounce backs and Single Force Migrations
• Organise distributions of policy schedules
• Provide reports and spreadsheets as required
• Fulfil additional tasks, as assigned by your Team Leader, to meet the needs of the business

The Ideal Candidate:

• Accuracy of information processed - great attention to detail.
• Understanding of excel spreadsheets
• Timeliness of work completed
• Effectiveness of communication - written and verbal
• Ability to resolve queries
• Excellent telephone manner