At Adaptable Recruitment we have an Excellent Opportunity for a Sales Support Administrator to join a progressive & forward thinking Solar and Electrical distributor in the Widnes area.

Salary: up to £28,000 depending on experience
Location: Widnes - fully office based
Hours: Full-time | Monday-Thursday: 9am-5pm, Friday: 9am-4pm
Benefits: Company pension, 25 days annual leave + bank holidays, Christmas shutdown, free on-site parking, training & development opportunities

Main Responsibilities to include:

• Deliver excellent customer service and interpersonal support to clients and colleagues.
• Confidently handle inbound calls, qualifying enquiries, solving problems, and directing opportunities to the right team member.
• Maintain and update the CRM system, ensuring customer profiles, notes, and activity logs are accurate and consistent.
• Work closely with the sales team to support effective use of CRM and improve data quality.
• Assist with generating and preparing sales reports and insights from CRM data.
• Process quotes and sales orders accurately onto the ERP system.
• Support general sales operations by helping identify and improve processes.
• Contribute to the organisation of the team, ensuring deadlines and service levels are consistently met.

Key Skills / Experience:

• Previous experience within an office or sales support environment.
• Experience working with CRM and ERP systems (Business Central preferred but not essential).
• Strong organisational and time management skills, with ability to manage a varied workload.
• Confident communicator with a professional phone manner.
• Accuracy and attention to detail in both written and data-based tasks.
• Strong IT skills including Microsoft Office (Word, Excel, Outlook).
• Ability to work on own initiative and as part of a team.

The ideal candidate:

• IT literate with ability to learn new systems quickly.
• Excellent written and verbal communication skills.
• Proactive attitude with strong problem-solving skills.
• Able to prioritise workload effectively and work under pressure.
• Willingness to undertake training to improve skills and capability in role.