Customer Services Administrator - Telephony

  • Up to £23788.00 per annum
  • Full Time
  • Liverpool
  • Call Centre and Customer Service
  • 08/05/2024
  • Office Support
  • BBBH7829
  • Customer Services Administrator - Telephony
  • Permanent
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At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool area

Salary: £23788
6 months FTC - with potential to go permanent
Fully office based: discussion over hybrid working after training
Working hours: 35 hours

Reporting into: Team Leader

Main Responsibilities to include:

  • To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner
  • Answer and handle incoming telephone calls in a professional, courteous & timely manner
  • Respond to and resolve customer queries received by email
  • Respond to telephone queries by checking details on the company system
  • Issue claim forms, membership applications and other information to. customers as requested
  • Update the system with changes to membership details by telephone, email or paperless change requests
  • Process claims forms as required
  • Ensure adherence to regulatory and compliance issues at all times
  • Keep team leader informed of any unresolved issues

The ideal candidate:

  • Good quality of call handling
  • Accuracy and appropriateness of email responses
  • Ability to resolve queries
  • Efficiency in processing claims
  • Product Knowledge
  • Flexible in covering other areas
  • Accuracy in dealing with paperless change request

Apply for this position