Pensions Operations Administrator

• Liverpool City Centre (Hybrid Working)
• £27,000 - £32,000 DOE
• Full Time | Permanent
• ASAP Start Available

The Opportunity

We're working with a growing and highly respected financial services organisation seeking an experienced Pensions Operations Administrator to join their Liverpool-based team.

This is a hands-on operational role supporting the administration of pension schemes, with a particular focus on SIPP and SSAS arrangements. The successful candidate will play a key role in ensuring operational processes are completed accurately, efficiently, and in line with FCA regulatory requirements.

This is not a customer service or call centre position. We're looking for someone who has genuine experience processing pension administration work within a regulated financial services environment.

Key Responsibilities

• Process and maintain operational changes across pension schemes
• Support the administration of Terms of Business (TOB) agreements
• Manage adviser and agency changes accurately and within agreed SLAs
• Maintain accurate client, adviser and scheme records
• Assist with complaints administration, investigations and tracking
• Monitor workflows, case queues and outstanding actions
• Ensure all activities are completed in line with regulatory requirements and internal procedures
• Support internal audits, quality assurance and compliance activities
• Investigate and resolve operational issues and exceptions
• Contribute to process improvement initiatives and operational projects
• Liaise with advisers, clients and third parties to obtain information and documentation

Essential Requirements

• Previous experience working within Pensions Administration
• Strong understanding of SIPP and/or SSAS pensions
• Experience working within a regulated Financial Services environment
• Excellent attention to detail and accuracy
• Ability to manage multiple cases and deadlines effectively
• Strong administrative and organisational skills
• Experience maintaining accurate records and audit trails
• Confident communicating with advisers, clients and internal stakeholders

Please Note

Candidates must have previous Pensions Administration experience with SIPP and/or SSAS exposure. Applications from candidates with only customer service, contact centre, banking, investment operations or general administration backgrounds will not be considered.

What's on Offer?

• Salary of £27,000 - £32,000 depending on experience
• Hybrid working model
• Central Liverpool location
• Supportive and collaborative team environment
• Opportunity to join a growing financial services business
• Immediate start available

If you're an experienced pensions professional looking for your next opportunity within a fast-paced and regulated environment, we'd love to hear from you.